Chinite Home Care is committed to supporting vulnerable people to continue their lives with dignity and independence and be participating members of their community. Because of this, in the first instance, Chinite Home Care is committed to meeting the needs of those people entrusted to our care. Usually we see no conflict between meeting the needs of Service Users and those of workers. Where such conflict exists, the needs of Service Users must take precedence. The basic principles underlying our support to vulnerable people include:
Privacy of Service Users
The care worker recognises the right of Service Users to be left alone, undisturbed and free from intrusion and public attention. The Service User also has a right to privacy with regard to both his/her personal affairs and belongings. Written permission will be sought for access to Service User’s records.
Confidentiality of information
The Service User’s rights to confidentiality must be safeguarded. The care worker will not disclose any personal information about Service Users to a third party unless this has been agreed with the Service User concerned. Agreement to disclose information should only be sought if this is for the benefit of the Service User, e.g. for the purpose of assisting in his or her support.
Fulfilment of aspirations
To have their social, emotional, spiritual, cultural, political and sexual needs accepted and respected. Service Users will be enabled to achieve their potential capacity – physical, intellectual, emotional and social. Individuals will be given support and freedom to realise personal aspirations and abilities in all respects of daily life.
Service Users will be consulted about daily living arrangements and enabled to participate in discussions about any proposed changes to those arrangements, and be fully involved in and fully informed about, the individual assessment of their support needs. Service Users have a right to be involved in a careful and thorough assessment of their needs and wishes, and to be informed of the outcome. Chinite Home Care’s commitment will be to find the best and most cost effective way of meeting the Service User’s needs and aspirations. Service Users will be supported to make informed choices about their future, which should be incorporated into their personal Service User Plans.
The support worker will support each individual Service User to exercise, to his or her full potential, personal choice in opportunities and lifestyle. The support worker will ensure that the person they are supporting is central to all decisions being made Where, for reasons of mental frailty, the person who is being supported is not able to participate fully in Service User Planning, consideration will nevertheless be given to his or her wishes, as far as these are expressed and practical. We welcome designated advocates in this context. Account will also be taken of the needs and rights of carers to lead their lives without unreasonable levels of demand and stress.
The Service User will have a regular review of their individual circumstances with the Agency.
Services Information. The Service User will be fully informed about the Services provided by Chinite Home Care.
The Service User will be fully informed about their legal rights.
The Service User will be fully informed about their medication needs and supported to make decisions about their medical treatment whenever possible.
Family and Friends
The Service User will be supported to maintain access to family, friends, facilities and the community overall.
The Service User will have access to a formal complaint procedure and to be represented by a friend or adviser if they so wish.
Supporting independence of Service User
The Service User will be supported to take risks to the extent of their own informed opinion. Service Users will have the opportunity to think, act and make decisions without reference to another person or unreasonable restriction. This will include the willingness to incur a degree of calculated risk.
The principles outlined above must be guided by prior commitments imposed by health and safety or statutory Requirements.